1. Service Nature

All our services are digital and time-based, including:

• Account management

• Listing optimization

• Ads handling

• Website development

• Consultation

Because these involve human effort and time, refunds are treated carefully.

2. Refund Policy

Refunds are provided only in these cases:

• You are charged twice due to technical error

• Payment was made by mistake and no work has started

• Service was not delivered as per agreed scope

We do not provide refunds for:

• Monthly services after work has started

• Ads performance (as platforms decide reach & results)

• Marketplace suspensions due to client mistakes

• Delays from the client side (content, approvals, documents)

3. Cancellation Policy

• Services can be cancelled anytime with 15-day prior written notice.

• For monthly retainers, no refund is provided for the current month if work has started.

4. Project-Based Services (Website / Cataloging)

Refunds are not issued once:

• Work has started

• Designs or drafts are delivered

• Domain/hosting is purchased on your behalf

Partial refunds may be considered only if 0%–20% work is done.

5. How to Request a Refund

Email your request to:
📧 bestdigitalscope@gmail.com
Include:

• Name

• Phone

• Payment screenshot

• Reason for refund

Response Time: 3–5 business days
Refund time: 5–7 business days